All shipping offers apply only to the Continental USA. Anyone living in Hawaii, Alaska, or outside of the USA must schedule their own pick-up at their own cost. We reserve the right to cancel any order for any reason.
For smaller orders, our standard method of transportation is FedEx Ground. For orders weighting 150 lbs. or more, we may choose to use an LTL common carrier. However, we also use UPS or United States Postal Service for some locations. When payment is received via PayPal or credit card, we e-mail the tracking number as soon as the label is printed from our systems. To track your package, please visit the applicable website and use their tracking system.
Please note that we ship most items within 1 to 2 business days after receipt of payment. However, processing can take up to 5 to 6 business days. We do not ship out any products on Saturday or Sunday. Also note that transit time depends on the shipping address. Most products are shipped from Houston, Texas. Most orders are delivered in 6 to 12 business days from the time of actual carrier pick up.
Customers may expedite the order by paying for expedited shipping. Each carrier has its own delivery chart for each zone of the USA. Please visit their respective websites to learn more. We are not responsible for delayed shipments.
There are extra services that are not included with standard LTL shipping. These additional shipping services include inside delivery, guaranteed delivery, address change, limited access, apartment delivery, storage facility delivery, destination terminal storage, and re-delivery. The customer may pay for these additional services by contacting BlockTile Customer Service.
BlockTile is not responsible for any lost, misplaced, stolen, or delayed shipments, nor product damage caused by the carrier. Since FedEx does not require an authorized signature upon receipt of the shipment, there would be an additional fee for that service as well.
Note: BlockTile is not responsible for any deadline orders if an order was not placed in a timely manner. We recommend placing any order 1 ½ to 2 weeks before the necessary deadline since carriers sometimes experience unforeseen delivery issues. In addition, we cannot guarantee any expedited shipping orders placed during holidays as carriers have their own holiday schedules.