Returns & Replacement

/Returns & Replacement
Returns & Replacement2018-08-31T09:37:57+00:00

For a refund to be given on merchandise that you believe is defective or does not live up to the specifications noted on the website, the product must be returned. Products are only accepted for return if they were purchased directly through the BlockTile. In addition, full cases purchased must be sent back in full cases, partial boxes will not be approved for return unless the tiles were purchased as individual items.

It is the customer’s responsibility to ensure that the product and color purchased are appropriate based upon the information on the website. The cost of shipping will not be returned if BlockTile deems the product as within specifications. Orders under $75.00 are not returnable.

All merchandise should be returned to BlockTile freight prepaid at customer’s expense. If a customer requests a prepaid return label, BlockTile will e-mail a drop-off only prepaid label with FedEx or a bill of lading with freight carrier. If additional services requested by customer to carrier (such as FedEx pick-up versus drop off) or if the freight carrier does any other special request that was not stated on bill of lading, there will be an additional charge to the deduction of the total refund.

The original shipping charge will not be returned unless incorrect merchandise was sent, the merchandise was sent to the wrong location, or if the merchandise was damaged in transit. If the shipment was damaged in transit, you must file a report with UPS, FedEx or the LTL carrier in order for us to initiate a claim.

1. The product must be returned in the same condition as when it arrived to you within 30 days of the date of delivery.
2. The product must not have been installed, removed and then returned.
3. Contact us at support@blocktile.com to retrieve an RMA # (Return Merchandise Authorization) number and return address.
4. You are responsible for all return shipping costs. You may use any carrier of your choice.

Return Address:
BlockTile Returns
8798 Westpark Dr.
Houston, TX 77063
(713) 595-2040 x 207

After we have received your product, a quality inspection will be made. Any product not returned due to quality issues will have a 25% re-stocking fee applied. Upon completion of our inspection, there will be a minimum of 50% re-stocking fee for products deemed used. If returned products are deemed not restockable, you will be notified via e-mail. The non-restockable items will not be credited to your account.